Privacy Policy
Everglo Privacy Policy
At Everglo, we believe in trust, clarity, and transparency. This privacy policy explains how we collect, use, and protect your personal information when you engage with us—whether online through our website or in person at our clinic.
We are committed to safeguarding your privacy and handling your data with care, in alignment with the Malaysian Personal Data Protection Act 2010 (PDPA) and in harmony with our philosophy of natural, gentle care.
What This Policy Covers
This policy describes how Everglo collects and manages your personal data—information that identifies you as an individual, such as your name, contact details, and treatment preferences. It applies to data collected via our website, in-clinic visits, event participation, and other Everglo touchpoints.
Please note: This policy does not apply to third-party platforms (such as social media or payment gateways). Any data shared on those platforms is subject to their respective privacy policies.
What We Collect
We collect your information to provide you with a seamless, personalized skincare experience. This may include:
-Your name, contact details, and birthday
-Your booking and purchase history
-Your treatment preferences and skin concerns
-Technical data such as your IP address, browser type, and device ID
-Cookies* and site activity for service improvement
We do not knowingly collect personal data from individuals under 18 without guardian consent. If you are under 18, please explore our site under adult supervision and avoid submitting personal data independently.
We also do not typically collect sensitive information (such as race, religion, or health records), unless required by law or with your express consent.
Providing your personal data is entirely voluntary. However, without it, certain services such as appointment bookings or skin consultation requests may not be fulfilled.
We retain your data only for as long as needed to serve its original purpose, or as required by law.
How Your Information Is Used
Your personal data helps us support your skin journey with clarity and confidence. We may use your information to:
-Process appointment bookings and skincare consultations
-Customize your experience on our website or in clinic
-Share tailored skincare recommendations, promotions, or wellness content
-Respond to enquiries, feedback, or service requests
-Enhance our services and support your Everglo journey
-Prevent fraud and ensure safety
-Comply with legal obligations or professional requirements
With your consent, we may also use your information to send you updates about new treatments, limited-time offers, or skin health insights curated just for you.
When We Share Your Information
At Everglo, your trust means everything. We only share your data under specific, secure circumstances, including:
-With trusted third-party service providers (e.g., SMS providers, marketing platforms, survey tools) who help us serve you better
-With affiliated businesses, if required for operational purposes such as restructuring or partnership integrations
-With selected third-party platforms you choose to interact with (e.g., social media plug-ins)
-Where required by law, or to protect the rights, safety, or integrity of Everglo and its clients
-With your permission, for product collaborations or promotional campaigns
All external parties we work with are expected to uphold strict confidentiality and data protection practices. We do not sell your information to advertisers or unrelated third parties.
We may share anonymized or aggregated data (e.g., website traffic insights) to improve our services, but this data does not identify you personally.
How We Keep Your Data Safe
While no digital transmission can be guaranteed 100% secure, we take all reasonable steps to protect your data:
-Encrypted storage and secure networks
-Restricted access only to authorized team members
-Regular system updates and monitoring
That said, we encourage you to use secure networks when accessing our site and to update your contact details when changes occur.
Use of Cookies
Our website uses cookies to enhance your browsing experience and personalize content. Cookies are small text files stored on your device, helping us remember your preferences and improve site performance.
You may adjust your browser settings to manage, block, or delete cookies. However, disabling them may affect certain functionalities of our site.
Changes to This Policy
As we grow and improve, this Privacy Policy may be updated to reflect changes in law, technology, or our service offerings. We will always publish the latest version here. By continuing to engage with our site or services after updates, you agree to the revised policy.
Last updated: June 2025
Need Help or Have Questions?
We welcome your feedback. If you have any questions about your data, would like to update your preferences, or request data deletion, please contact our Customer Experience team:
At Everglo, your trust is our foundation. Thank you for letting us be part of your journey to radiant, lasting beauty—gently and naturally